Unless you’ve been living under a rock for the past couple of decades, I’m sure you’d agree with me if I said that major changes in the sales industry has…

Whether your call or contact, the center is focused on inbound or outbound calls, it is imperative to ensure an absolutely high level of efficiency and productivity. Because…

There are two basic options when choosing an autodialing service provider. You can either purchase all the equipment to run the system in-house or…

Yesterday, I received a voice broadcast in my office voicemail box from one of the call center, it was promoting some IT products but eventually, it…