All of the info here are what that you read on social media marketing, chats, news channels, adverts, businesses’ taglines, and even hear it over calls (thanks to mandatory IVR warnings). Below are five conversational AI companies that are attempting to tackle COVID-19 misinformation. IVR isn’t just confined to […]
5 Conversational AI Companies Tackling COVID-19
All of the info here are what that you read on social media marketing, chats, news channels, adverts, businesses’ taglines, and even hear it over calls (thanks to mandatory IVR warnings). Below are five conversational AI companies that are attempting to tackle COVID-19 misinformation.
IVR isn’t just confined to mentions. Almost everyone is attempting to give out information and solutions, often without fact-checked information — that is affecting the banking system — and most businesses too. The distribution of the right information via appropriate channels is vital at this point of COVID in order to avoid any misinformation.
About 51 per cent of the survey respondents by Statista agreed that they are concerned when fact is spun and twisted, then pushed for a particular agenda through fake news media. On the other hand, 32 per cent of the respondents did actually think satire was a problem in terms of fake news.
To handle this issue, AI-Assisted Virtual Assistants have now been proven to be the very best tools. Government organizations and enterprises have now been leveraging Digital assistants as a key technique for communication. Enterprises are not far behind.
It is particularly crucial to provide correct information to your end-users in real-time ( when the user needs the information). The time of a pandemic is this kind of time.
For users, they can depend on the information since it is from a trusted source. Facebook’s latest bot check always was tallied at a lot more than 33,000 — and Gartner anticipated that 85 percent of customer engagement would be handled without human mediation at some point.
Can you find trusted information at the pandemic time?
If you might be wondering where can you get the trusted information, let me list down five companies –especially for INDIA. We need trusted Conversational AI Solutions. The AI solutions are helping raise awareness on the list of mass and giving out information from India Government approved organizations:
1. Sprinklr
Facebook launched a COVID-19 chatbot for Messenger as well as WhatsApp in partnership with the World Health Organization, with the aid of Sprinklr. WHO chatbot provides updates on COVID-19, like latest numbers, travel advice, precautionary measures, and debunks fables too. It was a fantastic move by WHO as Facebook Messenger has over 1.3 billion monthly active users and WhatsApp has 2 billion users.
It is called the WHO’s Health Alert interactive service, it may be accessed from the WHO’s official page on Facebook or WhatsApp users can save your self the number with their phone contacts, and simply send a “Hi” to begin or alternatively can send a note on the WHO’s official Facebook page by using “Send Message” button. You can talk to WHO’s chatbot in English, Spanish and Arabic. As per Facebook, the WHO chatbot on WhatsApp has seen over 12 million users.
2. Yellow Messenger
Yellow Messenger (India) is known for the Enterprise ready Conversational AI platform with 100+ customers in India, South East Asia, Middle East, and Europe. Yellow Messenger has helped enterprises with Telephony Smart Assistant, Chat Smart Assistant, WhatsApp for Business Automation, and Omni-Channel Digital Assistant by having an integrated engagement suite composed of AI-enabled ticketing, notifications, user-management to drive enterprise growth.
Yellow Messenger added in its portfolio the National Health Organisation of India, Government of Rajasthan, Madhya Pradesh and Punjab, on the call of the Indian Prime Minister to Indian SaaS to step up with cutting edge technology.
National Health Organisation of India with the help of Bangalore based Conversational AI startup Yellow Messenger has launched Chatbot on its internet site on the second of April this year due to the Covid-19 virus. The NHA chatbot provides information to its Indian Citizens about the coronavirus symptoms, and how it’s transmitted.
Preventive measures can be taken as a safeguard from the virus, and official government helplines for further information. The Indian government is providing assistance as well as the nearest health centers users can visit to get tested.
More than 25 thousand queries from the 4 thousand users have been answered since its deployment. The NHA Chatbot is available in English and Hindi, with Hinglish support in the works. Apart out of this, Yellow Messenger has helped the Government of Rajasthan, Madhya Pradesh, and Punjab launch their respective Chatbot on Facebook messenger to offer the right information regarding COVID-19 to the general public.
Since the outbreak, Facebook has observed around 70% additional time spent across its apps since the crisis arrived in the united states. These two chatbots support Hindi and you will chat with them by using the send message button on Facebook’s Messenger.
3. Haptik
Haptik Infotech Pvt Ltd is just a Mumbai based Conversational AI firm, 87 percent owned by Reliance Jio. Indian Government with the aid of Haptik launched MyGov Corona Helpdesk — the official Government of India chatbot on WhatsApp in the 3rd week of March 2020 ahead of the infamous lockdown.
The action here was among the very first initiatives by the Government of India and Prime Minister Narendra Modi to raise awareness among the Indian Citizens. Users can send a message on Whatsapp for queries linked to COVID-19. Apart from most of the updates on COVID-19, Users can access additional resource links given by the chatbot to learn more concerning the coronavirus.
4. Google Cloud
Everyone is aware of Google Cloud and having used one of their products at one or the other stage of their life. Google Cloud specializes in helping businesses tackle challenges head-on with cloud computing services from Google, including data management, hybrid & multi-cloud, and AI and ML.
Google Cloud launched an AI chatbot on the 8th of April 2020. The chatbot is known as the Rapid Response Virtual Agent program. The program is designed for Google Cloud clients to get responses more quickly to queries concerning the COVID-19.
It can be designed for companies that need in order to provide information related to the COVID-19 pandemic to their clients, such as government agencies, healthcare, and public health companies, as well as travel, financial services, and retail industries. Google also offers Contact Center AI chatbot for 24/7 self-service support on COVID-19 questions via a chatbot or over the telephone.
5. Verloop
The Government of Goa with the aid of Bengaluru based automation firm Verloop has rolled out a Chatbot called Cobot-19 in collaboration with Portea Medical. The bot can respond to queries on COVID-19 in English and Konkani, with Hindi support in the works.
Cobit-19 is deployed on WhatsApp and it might help clarify doubts about COVID-19 and provide information on precautions to be taken in order to avoid getting confronted with the virus. Cobot-19 will disseminate information linked to coronavirus through data gathered from trusted sources like the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), and Johns Hopkins.
The world is in circumstances of panic and in need of solutions. With the abundance of information floating on the web and no anyone to monitor it, complications could increase. The IT ministry finally had to step-up and handle the problem by issuing an advisory for social media platforms — Facebook, Twitter, Instagram, and LinkedIn. They want to ensure effective and quick action against any on the web content spreading misinformation.
Business and Government are facing a massive gap following the call centers have been turn off and fear binds them that the probability of queries going unanswered have increased. But AI-powered Chatbots have helped clear that gap. Businesses and Government bodies have deployed Chatbots across the most widely used platforms to greatly help the mass with their queries on pandemic and queries related to business.
The exchange of messages has increased before month according to the latest studies. According to Facebook messaging on their platforms has increased by over 50%, that is an increase of 1000% when compared with last month. Although there will always be a need for human interference, even if chatbots with AI are deployed, the coronavirus outbreak has demonstrated just how valuable this automated technology may be for government and enterprises alike employed in a time of crisis.
Aarti Nair
Content Writer
Aarti Nair is Marketing Manager for Yellow Messenger, an AI-based Cognitive Cloud Engagement Platform startup based out of Bengaluru, with the real history of dealing with SaaS-based businesses. She did in the highly competitive Insurance automation sector as a creative writer and social media marketing expert.
